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16/12/2011 / loyaltymarketingnews

Branding: How It Works in the Social Media Age

Branding and social media — they seem to go together so well, yet they’re both widely misunderstood. While social media can serve as a gigantic megaphone for your brand, social media tools such as Facebook and Twitter can also give a company a golden opportunity to shoot itself in the figurative foot.

How are people using social media to interact with brands, and how are companies using the power of social media to reach more customers? Who is most receptive to brands on Twitter? How about on Facebook?

It’s time to shed some light on branding and social media, and to do that, AYTM Market Research surveyed 2,000 Internet users, randomly chosen from its huge built-in online panel. The researchers asked a variety of questions about how Internet users like to get updates about brands, where they like to hang out online, the kinds of people brand managers can expect to encounter in the social media universe, and whether prospective customers prefer to interact with brands on social media.

 

(via Mashable)

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