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26/10/2011 / loyaltymarketingnews

Lowe’s launches MyLowe’s Home Management Tool

Lowe’s, the world’s second-largest home improvement retailer, has announced the launch of MyLowe’s, an integrated online experience that will help customers manage their biggest asset – their homes. It will revolutionize the customer experience with home improvement, allowing all purchases, in-store and online, to be tracked automatically and stored on their customer profile online. Customers will be able to customize their personal version of Lowes.com, MyLowe’s.

The capabilities of MyLowe’s will grow and evolve based on customer and employee feedback. The first release includes the following features:

  • A MyLowe’s card or key fob to track in-store purchases online
  • Home profile to create rooms and store floor dimensions, product details and notes
  • Folders and lists to organize products, projects and ideas
  • Purchase history from all purchase points (in store, contact center, online and mobile)
  • Paint formula tracking after check out
  • Access to warranties and product manuals from product detail pages
  • Ability to set reminders for air filters and other common maintenance items

 

(via Colloquy)

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